| Multi-Currency | Support for ISO 4217 currency codes and local-currency pricing | Display, transact, refund, and report in multiple currencies without manual spreadsheet conversion | Reduces pricing errors and supports local customer payment preferences across markets | Number of supported selling and settlement currencies; currency-conversion audit accuracy | Essential |
| Tax Compliance | Configurable VAT, GST, sales tax, exemptions, and tax-inclusive pricing | Apply location-based tax rules and retain tax details on receipts and invoices | Tax treatment differs by jurisdiction, product category, customer type, and transaction location | Tax calculation accuracy by market; availability of tax reporting exports | Essential |
| Payment Acceptance | Support for EMV chip, contactless, mobile wallets, online payments, and local payment methods | Accept major card schemes, NFC wallets, QR-based methods, and regionally relevant payment types | Payment preferences vary significantly by country and customer segment | Payment-method coverage by country; authorization and decline rates | Essential |
| Payment Security | PCI DSS v4.0.1-aligned controls, tokenization, encryption, and role-based access | Minimize stored card data and protect payment information in transit and at rest | Strong payment security reduces breach exposure and supports compliance obligations | PCI assessment status; encryption coverage; privileged-access review results | Essential |
| Offline Trading | Offline transaction mode with secure synchronization | Continue essential checkout operations during temporary internet outages and reconcile automatically after reconnection | Connectivity interruptions can otherwise stop sales, especially in stores with unstable networks | Offline transaction duration supported; synchronization success rate; conflict rate | Essential |
| Omnichannel Commerce | Unified store, website, marketplace, click-and-collect, and ship-from-store workflows | Use a shared product, price, inventory, customer, and order record across sales channels | Customers expect consistent availability, pricing, fulfillment, and returns across channels | Inventory synchronization latency; order-routing accuracy; cross-channel return completion time | Essential |
| Inventory Management | Real-time stock visibility with multi-location transfers and cycle counting | Track sellable, reserved, damaged, in-transit, and available-to-promise quantities | Accurate inventory helps prevent overselling and improves replenishment decisions across regions | Inventory accuracy rate; stockout rate; transfer processing time | Essential |
| Product Localization | Multi-language product data, receipts, tax labels, and customer communications | Allow market-specific names, descriptions, units of measure, and receipt formats | Localized content improves customer understanding and supports local legal requirements | Supported languages and locales; receipt localization coverage | Recommended |
| Returns and Refunds | Cross-channel returns, partial refunds, exchanges, and original-payment refunds | Process returns using order history, receipt lookup, barcode scanning, or approved exception rules | Consistent returns improve customer trust while limiting fraud and reconciliation problems | Average return-processing time; refund reconciliation accuracy; exception rate | Essential |
| Customer Data | Consent management, customer profiles, loyalty support, and privacy controls | Capture only necessary personal data and support access, correction, deletion, and marketing preferences | International retailers must manage differing privacy and marketing requirements | Consent capture rate; data-subject request completion time; duplicate-profile rate | Essential |
| Fraud Controls | Configurable refund permissions, manager approvals, void controls, and audit trails | Record who performed, approved, changed, or canceled each sensitive transaction | Centralized controls help reduce internal loss, refund abuse, and unauthorized discounts | Unapproved discount and refund rate; audit-log completeness; exception volume | Essential |
| Reporting and Analytics | Real-time dashboards with store, region, channel, currency, tax, and product analysis | Export standardized reports and compare performance using consistent definitions | Global decisions require comparable data despite different markets and currencies | Report refresh time; data-completeness rate; number of configurable dimensions | Essential |
| Integration | Documented APIs, webhooks, import/export tools, and standardized data formats | Connect with accounting, ERP, CRM, e-commerce, tax, payments, logistics, and workforce systems | Open integration reduces duplicate entry and supports country-specific technology stacks | API availability; webhook delivery success rate; integration error rate | Essential |
| Scalability | Centralized administration for multiple stores, legal entities, regions, and currencies | Add locations and users without redesigning the operating model or duplicating product data | International expansion requires controlled growth without excessive administrative overhead | New-store deployment time; supported locations per account; user-administration effort | Recommended |
| Reliability | Documented uptime target, backup procedures, disaster recovery, and incident communication | Provide resilient service operations and clearly defined recovery objectives | Checkout availability directly affects revenue and customer experience | Monthly uptime; recovery time objective; recovery point objective; incident response time | Essential |
| Hardware Flexibility | Compatibility with receipt printers, barcode scanners, cash drawers, customer displays, and payment terminals | Support approved hardware configurations for fixed tills, mobile checkout, and self-service use cases | Hardware requirements differ by store format, country, and payment environment | Supported operating systems and devices; replacement setup time; device failure rate | Recommended |
| Accessibility | Accessible interface design and support for keyboard, screen, and display usability | Provide readable controls, clear status messages, and an operating workflow suitable for diverse employees and customers | Accessible systems support inclusive service and reduce training barriers | Accessibility review results; task-completion rate; training time by user group | Recommended |
| Sustainability Data | Reporting for paper receipts, device lifecycle, energy use, and product-related environmental data where available | Provide configurable sustainability metrics without compromising transaction or compliance reporting | Retailers increasingly need measurable environmental information for internal targets and disclosures | Digital-receipt adoption; paper reduction; device replacement cycle; reporting completeness | Advanced |