| Product range and specification | Ability to supply the required insulating-glass configurations, dimensions, glass types, coatings, spacers, and gas fills. | Current product catalogue, technical data sheets, and written confirmation that the proposed build-up meets the project specification. |
| Standards and compliance | Whether products and documentation meet applicable Chinese requirements and the codes or standards required in the destination market. | Relevant test reports, certificates, product declarations, and traceable references to the applicable standards. Confirm scope and validity with the issuing body. |
| Manufacturing quality control | Documented checks for glass processing, edge quality, cleanliness, seal application, and finished-unit inspection. | Quality-control procedures, inspection records, sample inspection results, and details of corrective-action handling. |
| Thermal and acoustic performance | Performance of the specified assembly, including thermal transmittance and sound insulation where relevant to the project. | Test reports or calculations that identify the tested configuration, methods, and conditions. Compare like-for-like assemblies rather than general product claims. |
| Insulating-glass durability | Suitability of the spacer and seal system, workmanship, and quality checks intended to support unit durability and resist moisture ingress. | System specifications, relevant durability-test documentation, production controls, and clearly stated warranty terms and exclusions. |
| Production capacity and lead time | Whether the supplier can meet required order volumes, delivery milestones, and project scheduling needs. | A project-specific production and delivery plan, confirmed capacity for the order, and clear terms for delays or schedule changes. |
| Packaging and export readiness | Protection against breakage and handling damage, plus familiarity with the documentation and logistics required for the destination. | Packaging specifications, shipping-document checklist, agreed delivery terms, and a documented process for reporting transit damage. |
| Technical support and communication | Responsiveness and technical ability to clarify drawings, specifications, installation requirements, and product limitations. | Named technical contact, response process, reviewed shop drawings, and written records of agreed specifications. |
| Commercial transparency | Clarity of pricing, payment terms, quotation validity, scope of supply, and responsibility for freight, taxes, and other charges. | An itemized quotation, written payment and delivery terms, and a contract that matches the approved technical specification. |
| After-sales and claims handling | Process for handling defects, breakage claims, replacement units, and technical questions after delivery. | Written warranty, claims procedure, required evidence, response targets, and confirmation of how remedies are determined. |