| Compute Systems |
Physical or virtual processing resources used to run business applications, databases, analytics, and artificial intelligence workloads. |
Multi-core processors, rack servers, blade systems, virtualization, container platforms, accelerator cards. |
Processor cores, memory capacity, memory bandwidth, accelerator count, virtualization support, workload density. |
Performance per watt, scalability, firmware management, workload compatibility, lifecycle support, and serviceability. |
| Data Storage |
Systems that store operating systems, application data, backups, archives, and structured or unstructured enterprise information. |
NVMe, SAS, SATA, storage area networks, network-attached storage, object storage, RAID, erasure coding. |
Raw capacity, usable capacity, input/output operations per second, latency, throughput, replication factor, recovery point objective. |
Data durability, expansion method, snapshot capability, encryption, backup integration, recovery performance, and total cost of ownership. |
| Enterprise Networking |
Connectivity infrastructure that links users, servers, storage systems, sites, cloud environments, and operational technologies. |
Ethernet, IPv4, IPv6, VLAN, routing, software-defined networking, network automation, optical transport. |
Port speeds from 1 GbE to 400 GbE, latency, packet loss, switching capacity, availability, and redundancy design. |
Interoperability, telemetry, automation interfaces, security controls, upgrade path, power consumption, and technical support. |
| Data Center Facilities |
Physical facilities that provide power, cooling, space, cabling, fire protection, and environmental controls for information technology equipment. |
Uninterruptible power systems, power distribution units, hot-aisle or cold-aisle containment, liquid cooling, environmental monitoring. |
Available power in kilowatts or megawatts, rack density, power usage effectiveness, cooling capacity, redundancy level, and site availability. |
Resilience design, energy efficiency, physical security, maintenance procedures, expansion capacity, and compliance documentation. |
| Cloud and Hybrid Infrastructure |
A combination of on-premises infrastructure, private cloud resources, public cloud services, and connectivity between environments. |
Infrastructure as a service, platform as a service, containers, orchestration, application programming interfaces, infrastructure as code. |
Provisioning time, resource utilization, monthly operating cost, workload portability, service-level objectives, and data transfer volume. |
Compatibility, automation, billing transparency, portability, identity integration, data residency, and exit strategy. |
| Cybersecurity Infrastructure |
Technology and controls used to protect systems, data, identities, networks, and workloads from unauthorized access or disruption. |
Firewalls, endpoint protection, identity and access management, encryption, security information and event management, zero-trust principles. |
Detection time, response time, policy coverage, encrypted asset percentage, authentication coverage, and vulnerability remediation time. |
Security certifications, threat response capability, integration support, update frequency, auditability, and data protection controls. |
| Backup and Disaster Recovery |
Processes and systems that restore applications and data after hardware failure, cyber incidents, human error, or site-level disruption. |
Full and incremental backup, immutable storage, replication, failover, recovery orchestration, offline copies, and disaster recovery testing. |
Recovery point objective, recovery time objective, backup window, restore throughput, retention period, and test success rate. |
Recoverability, ransomware resistance, cross-site support, automation, retention flexibility, testing tools, and operating cost. |
| Systems Management |
Tools and processes for monitoring, configuring, updating, automating, and governing infrastructure throughout its lifecycle. |
Remote management, asset inventory, application performance monitoring, configuration management, orchestration, and observability. |
Monitored asset percentage, alert accuracy, mean time to repair, patch compliance, automation coverage, and capacity forecast accuracy. |
Centralized visibility, open interfaces, policy management, reporting, role-based access, and integration with existing operations tools. |
| Compliance and Governance |
Policies, controls, documentation, and audit processes that ensure infrastructure meets legal, regulatory, contractual, and internal requirements. |
Information security management systems, business continuity management, privacy controls, logging, access reviews, and audit trails. |
Audit findings, policy exceptions, control coverage, log retention period, access review frequency, and incident reporting time. |
Evidence quality, regional compliance capability, documentation, audit cooperation, data residency options, and governance maturity. |
| Supplier and Service Capability |
The ability of an infrastructure supplier or service provider to deliver, integrate, maintain, and support enterprise computing environments. |
Professional services, managed services, service-level agreements, spare-parts logistics, technical training, and support portals. |
Response time, repair target, service coverage hours, delivery lead time, warranty duration, escalation path, and installed-base experience. |
Financial stability, local service coverage, implementation expertise, transparent pricing, contract flexibility, references, and long-term roadmap. |